The software checks for new inbound conversational texts approximately every 10 minutes and sends a text notification to those currently opted in.
If you would like to be alerted to new inbound texts categorized as chats, simply go to your Text-to-Church page (Communicate > Text > Chat) and check the box to receive New Chat Notifications.
The software checks for new inbound conversational texts approximately every 10 minutes and sends a notification through our free texting system to the mobile phone number on your record if you are opted in to receive notifications. The link in the notification text takes you directly to your Text-to-Chat page. Click on those that need action from you and respond accordingly.
The system will only notify you only if there are new chats received during the previous 10-minute period, otherwise, you will not get any notifications. You will not get notified repeatedly for the same text, in other words, however, once you view your Text-to-Church page you can see all Chats depending on the filters you have set.
To see a listing of all Account Users who are currently set to receive notifications of Chats, you can also go to Settings > Users. This page makes it easier for a staff person to "switch" who was monitoring (or responding to) chats over to the next person, by unchecking their own name and checking the box for the next person.
If you have a setting on your phone such as "Do Not Disturb" this will of course override this alert. If you wish to leave Notifications always on, but do not want to be alerted late at night, using an override feature in your phone might be useful.