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Check-in keeps timing out.

Check-in keeps timing out in Churchteams

Churchteams keeps your Check-In session active for several hours, so it should not time out between multiple services. If your Check-In Station logs out unexpectedly, the cause is usually one of the three issues below. Work through them in order.

1. Check the Computer’s Power Settings

Computers are often set to sleep or turn off the display after a period of inactivity to save energy. When this happens, the browser session can end and log the station out of Churchteams.

Windows

  1. The menu names depend on whether the computer runs Windows 11 or Windows 10.

  2. Go to Settings > System > Power & battery (or Power & sleep on older versions).

  3. Under Screen, sleep, & hibernate timeouts (or Screen and sleep on older versions) set Turn my screen off after and Make my device sleep after to Never. There are separate settings for On battery power and When plugged in, so change both if the tablet may run on battery.

Mac

  1. Open the Apple menu and select System Settings (or System Preferences).
  2. Select Lock Screen (or Energy Saver on older versions) and set the display to stay on, or to turn off after a longer period of inactivity.

2. Make Sure Churchteams Is Open in Only One Tab or Window

Starting a second Churchteams session in another tab or window of the same browser can end the Check-In session and log you into a different security level.

  1. Close any extra Churchteams tabs or windows on the Check-In Station.
  2. If you need to work in Churchteams on the same computer, use a different browser, or if possible, we recommend using an entirely separate computer.

3. Check Your Tablet’s Settings

If you use a tablet for Check-In, the device may be powering off or locking its screen after a period of inactivity.

iPad

  1. Go to Settings > Display & Brightness > Auto-Lock.
  2. Select Never.

Microsoft Go or Pros

  1. On a Surface Go or Surface Pro, the power settings are the standard Windows ones. The menu names depend on whether the tablet runs Windows 11 or Windows 10.

  2. Go to Settings > System > Power & battery (or Power & sleep on older vresions).

  3. Under Screen, sleep, & hibernate timeouts (or Screen and sleep on older versions) set Turn my screen off after and Make my device sleep after to Never. There are separate settings for On battery power and When plugged in, so change both if the tablet may run on battery.

Still Timing Out?

If Check-In continues to time out after you have checked all three settings, contact Churchteams Support (support@churchteams.com) and let us know which device and browser your Check-In Station uses.