Whitelisting (adding a known contact to your email address book) to prevent messages from going to other folders
How does Churchteams help with this?
Churchteams does a couple of things to deal with this issue. One example is we register our server IP addresses using Sender Policy Framework (SPF) to list what servers mail for churchteams.com can originate from. That way when other mail servers get email from churchteams.com, they can check and make sure it came from an IP address that is registered for churchteams.com. This helps prevent spammers from sending forged emails that appear to come from us.
How can the recipient help with this?
One way to help prevent email from being placed in the recipient's spam/junk email folder is to have the recipient add the email address that you send emails from as a "known contact" or "safe sender". Often this is the church email address that you insert in the "From" field in the email form within Churchteams. This process is also known as whitelisting, which simply means adding an email to an approved sender list.
How to do this, for the intended recipient, depends on their email client. See the list below for the latest recommended instructions based on the service:
Apple Mail
1. Click the Sender's [email address] in the header of the message you’re viewing.
2. Click Add to VIP's to finish.
Mac Mail
1. Click Address Book.
2. Click File.
3. Click New Card.
4. Enter [email address] and additional information if you wish.
5. Click Edit to finish.
iOS Devices – iPad, iPhone, iPod Touch
1. On any message, tap the sender and add to either a new contact or an existing contact.
Android Devices – Samsung, Google Nexus, others
1. In the default email client, touch the picture of the sender.
2. Click OK to add to contacts.
Comcast
1. Click Preferences from the menu.
3. Click Yes to Enable Email Controls.
4. Click Allow email from addresses listed below.
5. Enter [email address] you want as a known contact/whitelist.
6. Click Add.
7. Click Update to finish.
Hotmail
1. Open an email from the sender that you want to whitelist.
2. Click Add to contacts next to [email address] to finish.
Gmail
1. Open an email from the sender that you want to whitelist.
2. Click on the little down-pointing-triangle-arrow next to “reply.”
3. Hover your mouse cursor over the sender’s name until a small pop-up box appears.
4. Click "Add to Contacts" to finish.
Mozilla Thunderbird for PC
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [email address] and additional information if you wish.
5. Click OK to finish.
Mozilla Thunderbird for Mac
1. Click Address Book.
2. Make sure Personal Address Book is highlighted.
3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
4. Under Contact, enter [email address] and additional information if you wish.
5. Click OK to finish.
Outlook 2007
1. Right-click on the email you received (in the list of emails).
2. Click Junk E-mail.
3. Click Add Sender to Safe Senders List to finish.
Outlook 2010
1. Click the Home tab.
2. Click Junk.
3. Click Junk E-mail Options.
4. Click Safe Senders.
5. Click Add.
6. Enter [email address] and additional information if you wish.
7. Click OK to finish.
Yahoo! Mail
1. Open the email message from the sender you want to add to your address book.
2. Click Add to contacts next to [email address].
3. On the Add Contact popup, add additional information if needed.
4. Click Save to finish.
If your email client is not listed here, search the email client's help menu for "How to Whitelist an Email Address" to obtain their specific instructions.