How people can opt out of the various text messages sent through Churchteams.
Opting out of Mass Text-To-Church messages & Texts sent via Mobile Carrier Email Gateway
Mass texts are created by going to Communicate > Text> Send and selecting either Text-to-Church or Free Texting via Email. To learn more about the two different delivery methods, see Why Choose Text-to-Church.
Replying STOP to a text sent through the Text-to-Church system will opt out the phone number. and anyone having that phone number on their record from all mass texts, including free texts sent via the mobile carrier's email gateway. There are three other ways to opt out of mass texts:
- Use the Churchteams Member App to opt out of texts under the Contact Preferences menu.
- To update their own record outside the App, a person can (1)respond to an "Evite to Update info" email that you send from Churchteams or (2) text "Me" to your Text-to-Church phone number. Either of those options allows them to update their profile and set the Mobile Carrier field to "No Texting."
- To do this administratively (from the staff level, rather than the member making the update) in Churchteams, go to the person's profile, click the person's name to edit their information, and set the Mobile Carrier to "No texting."
Workflow texts
- These are texts that result from a text message step in a workflow. The first time they are texted from the workflow system, they will be instructed to text the word "Stop" if they don't want to receive text messages from your Text-to-Church phone number.
Volunteer notification/reminders
- If a person does not want to receive volunteer notifications/reminders via texting from a staff login, go to their profile, click on "View All" next to "Upcoming Volunteer Schedule," and check the box "Do not text me volunteer notifications/reminders."
- The person can do this themselves by Texting "Me" and checking that box at the bottom of the screen or by clicking any Volunteer reminder link (either via email or texting). The volunteer can also make these edits in the Member App under Contact Preferences.