--- title: Leaders aren't getting their email reminders description: A Checklist for a leader who is not receiving attendance email reminders --- [Skip to content](https://help.churchteams.com/knowledge/leaders-arent-getting-their-email-reminders#main-content) English Show submenu for translations [More support](https://help.churchteams.com/knowledge/kb-tickets/new?hsLang=en) ![Churchteams Logo](https://help.churchteams.com/hs-fs/hubfs/CT%20Churchteams%20Logo.png?width=320&height=62&name=CT%20Churchteams%20Logo.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.churchteams.com/knowledge/kb-tickets/new) - [Contact us](https://go.churchteams.com/contact/) [Contact us](https://go.churchteams.com/contact/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.churchteams.com/knowledge?hsLang=en) 2. [Groups](https://help.churchteams.com/knowledge/groups?hsLang=en) 3. [Organization](https://help.churchteams.com/knowledge/groups?hsLang=en#organization) # Leaders aren't getting their email reminders ## A Checklist for a leader who is not receiving attendance email reminders #### Here are the elements to check when leaders are not getting their email reminders: 1. Turn them on at the macro level - **Groups & Events \> Settings \> Email Reminders**, then click the box "Enable meeting email reminders." 2. Turn them on for each group.  **Groups & Events \> Browse**, pick the group, click the blue Edit button \> Group Information \> and select "Send report reminder emails." 3. Make sure someone is marked "yes" for "Attendance &Group Access" to receive email reminders and has a working email (see this in the member list for that group).  If you don't see this column, you can add it by customizing the group view. 4. Make sure the start date, meeting day, and frequency are set correctly. This can be found by clicking the blue Edit button \> Group Information. 5. Click on the blue "i" in the top right corner on the group's page and make sure the "Next Meeting" date is set to the right date, including year. #### What if all this is correct? 1. Make sure the group start date is before you were expecting the email to be sent out. 2. Double-check the meeting day and frequency to make sure it is right. 3. Have the leader check their Spam or Promotions folder if using Gmail. 4. Manually send them a link to fill out the report by going to their group, clicking the blue Edit button \> "Leader access links." You'll be able to create, copy, and email the link to the leader. 5. If none of the above fixes the issue, email support@churchteams.com with the specific group and leader's email address. 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