--- title: What to do if someone is not receiving emails from Churchteams? description: Troubleshooting email delivery. --- [Skip to content](https://help.churchteams.com/knowledge/not-receiving-emails#main-content) English Show submenu for translations [More support](https://help.churchteams.com/knowledge/kb-tickets/new?hsLang=en) ![Churchteams Logo](https://help.churchteams.com/hs-fs/hubfs/CT%20Churchteams%20Logo.png?width=320&height=62&name=CT%20Churchteams%20Logo.png) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.churchteams.com/knowledge/kb-tickets/new) - [Contact us](https://go.churchteams.com/contact/) [Contact us](https://go.churchteams.com/contact/) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.churchteams.com/knowledge?hsLang=en) 2. [Communicate](https://help.churchteams.com/knowledge/communicate?hsLang=en) 3. [Email](https://help.churchteams.com/knowledge/communicate?hsLang=en#email) # What to do if someone is not receiving emails from Churchteams? ## Troubleshooting email delivery. Go to **Communicate \> History**. Search for the emails there. If the search comes back showing emails as green (delivered), have the intended recipient check their spam, junk, and promotions folders (for Gmail). If it is in their spam folder, have the person use the "Report not as spam" or a similar button, depending on the email server, to indicate the email is not spam.  Also, have the member add [groupfinder@churchteams.com](mailto:groupfinder@churchteams.com) to their email address book or contacts list.  Taking these steps will help to reduce the likelihood of future Churchteams emails going into a spam or similar folder. If the search comes back showing emails as red (not delivered), that means the email was marked as Spam from the recipient's end at one time or another. 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