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Nothing happens when I click "Email via your email".

Troubleshooting using your own email client as the email editor for Churchteams.

There are a couple of reasons that you could be encountering this error:

1) You do not have your email (Gmail, Outlook, or whatever you use as your Email client) properly set up as your default email client on your computer.

2) The email exceeds the browser based limits.

Start by addressing the first issue - ensuring that your default email client is properly set up on your computer - as this is likely the cause of the error.  

To set Gmail or Google Chrome as your default email service, here are those instructions:

1. Set Chrome as the Default Email Handler: 

  • Open Windows Settings (you can search for it in the Start menu).
  • Navigate to Apps > Default apps.
  • Find the Email section.
  • Click on the current default email app (likely Outlook) and select Google Chrome.
  • Close the Settings window. 

2. Configure Chrome to Handle "mailto" Links with Gmail:

  • Open Google Chrome and go to mail.google.com. 
  • Make sure you are logged into your desired Gmail account.
  • Click the three dots (or more options) in the top right corner of the browser.
  • Select Settings.
  • Go to Privacy and security > Site settings.
  • Click on Protocol handlers.
  • If you see an option for "mailto", ensure it's set to Allow. If not, you may need to open a new tab, go to Gmail, and click the "Service Handler" icon (a double diamond) in the address bar when prompted.
  • Click Allow and then Done. 
To set up Outlook at your default email service, we recommend this help solution directly from Microsoft.

If you have properly set up your default email client and nothing is still happening, you could be exceeding the browser based limits. There are limits to the number and size of emails that work with "Email via your email" option. If it's too large the browser typically does nothing. The limit varies by browser can also be affected by the length of the emails. 

For an email with a large volume of recipients, we recommend you first choose the send Via Churchteams option, then select and copy the email recipient address list.  Next, go to your own email and create a new email and paste the email addresses into the TO or BCC field in your email if you really do want it to come from your own email.

Please note that when sending via Churchteams you can enter your own email address as the Reply To email, and you will get responses but the email is not actually sent from your own email, meaning you wouldn't see it in your Sent folder etc.