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What are the most common problems with check-in and label printers on Sunday Mornings?

If you are having label printer problems and feeling the sense of urgency, look at these 4 things first.

 Problem: Not printing at all

  1. Make sure the pop-up blocker at the Check-In Station browser is off (using Text-to-Check-in or tablets).  
    1. Check-in on another device, and look in the top right-hand corner of the address bar of the check-in station computer for a little "blocker" icon. 
    2. Click on it and select the option to allow pop-ups.  Note: you may have to check in again for it to print.
  2. Make sure the label printer destination is set correctly. 
    1. In your normal Chrome browser (not the shortcut on your desktop), log in and start Check-in (Check-in > Start Check-in) with any check-in view. 
    2. Select a person or family, and click Check-in on their family page.  This opens the print screen dialog box (because it is NOT the shortcut).
    3. Click on the print dialog box and choose the right label printer destination.  Note:  Sometimes label printers are duplicated, so expand to see all printers and select the correct one.
  3. Make sure the label printer is linked to the correct computer.  If you are a mobile church, we suggest putting stickers on label printers and computers to correctly match them.  Label printer settings are specific to the printer, even if they are the same make and model.

Problem: Labels are not printing correctly.

  1. Make sure paper size is correct.
    1. In your normal Chrome browser (not the shortcut on your desktop), log in and start Check-in (Check-in > Start Check-in) with any check-in view.
    1. Select a person or family, and click Check-in on their family page.  This opens the print screen dialog box (because it is NOT the shortcut).
    2. Click on the print dialog box and choose "More settings".  
    3. Make sure the paper size matches your labels.
    4. Once you print a good label, fully close out of your browser to save these settings and go back to using the Check-in shortcut.
If None of These Things Worked: You may need a new label printer.  Dymo printers in particular seem to have a shelf life and stop working after a few years.  See our label printer recommendations article for replacement suggestions.